Remote Process improvement Jobs · Customer Success

• Lead enterprise renewal cycles end-to-end, including forecasting, risk mitigation, negotiation, and stakeholder alignment.
• Manage multi-threaded enterprise renewals involving procurement, legal reviews, multiple products, and C-suite stakeholders.
• Partner cross-functionally to present aligned recommendations and resolve customer challenges.

Acts as primary point of contact for clients during the implementation process. Delivers high-quality implementation projects within agreed timelines. Collaborates with internal operational teams as well as external partners to support timely and smooth onboarding.

Responsible for processing insurance claims in a timely and accurate manner entailing gathering and verifying claim information, researching and resolving claim issues, and communicating with claimants to ensure their satisfaction. The role involves ensuring the timely and accurate adjudication and payment of medical claims, maintaining accurate notes, processing appeals, serving as an in-house expert, identifying operational issues, and contributing to team goals.